Comment on Royal Lama Casino Review UK – Is It a Safe Casino? by Tracey

Hi, as part of you review do you actually attempt withdrawal? I had a go with this casino – complete rip off! All great until you try to withdraw at which point they cannot rerun funds to a Visa card that they took funds from. In order to withdraw they tell you it needs to be Mastercard and suggest you get one if you don’t already have one.
One week later I had a virtual Mastercard and eventually got them to tell me exactly what they wanted to verify it. Waited their obligatory 36 hours and got quite excited that the request went green and said approved – email arrived to let me know there’s been a problem at their end, retry needed. Customer support were next to useless (I’m sure it’s a bot as it always says the same thing: get a Mastercard, which I’d done). Phone call from support was positive, told me it was a technical fault, withdraw again and it will go through. ……. 3 days later still no funds and repeat of the above – still a technical error! Account manager rings to apologise saying they cannot now pay back to visa or Mastercard, I need a bitcoin wallet or skrill – seeing the issue here?
So another week in and still no withdrawal in sight – account manager gone quiet, no sign of the ‘prize’ of a bottle of something (which you also can’t claim as it doesn’t accept postcodes).
I would advise people to beware of this site – the stronger suggestion the better.
The only plus side was that you got a pretty good run (I managed to win some) but it’s useless as you can’t get your winnings if you’re lucky
I would add to this – they do require ID – apparently you must provide this to withdraw (just not to deposit). Full photo ID, proof of address, selfie – the only thing they don’t do is question time online etc, but when you join they do Bonnard you with hone calls, emails etc despite you being able to opt out of these

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